2025 U.S. Shopper Satisfaction Report.

SOLUTION

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Our survey driven solution

gives you a blend of unique insights, quantitative data, comparisons and context to provide our clients with information that puts the “why” behind shopper purchase decisions.

solution
  • Unique insights

    Shopper Intelligence gets you insights you can’t get from Loyalty card, Scan or Panel data. We illuminate underlying purchase drivers you can only understand by talking to shoppers themselves. The causes of the outcomes you already know.

    Our huge database is more powerful than any custom project, because we compare each category to all the others, and each retailer to its competitors.

  • Quantitative data

    We gather our data by large scale-post shop survey. We bring robust samples to enable depth analysis with statistical validity. We aggregate to look at Department and Store level data. You can “deep dive” to compare Segments and individual Brands. And regularly repeating fieldwork means we track change over time.

  • Comparisons and context

    Central to the Shopper Intelligence design is the ability to put your category, brand or store in market context. It’s not about the absolute numbers. It’s about how it compares and what this means in uncovering problems or opportunities. Because each category competes for resources and attention with all the others in the stores, buyers need to understand the relative position of any individual category whether in the same aisle or the total store. Suppliers also need to know this to win support for their proposals.

    Strategy is about making investment choices, the right choices for this category.
    Of course, retailers compete with each other. Benchmarking to competitors is powerful for business decisions, and for suppliers to be truly seen as trusted advisors.

What exactly do we ask shoppers about?

Category DNA

  • What is the true Role of the category to the store?
  • What level of Engagement does it have?
  • What is the Decision Hierarchy and product/brand Loyalty?
  • Is the category Expandable or not?

These insights help us propose category thinking that “fits” the particular strengths of this category.

Satisfaction

  • What is important to shoppers of the category?
  • How well are we delivering that, relative to other categories and retailers?
  • What do shoppers want to see improved?

Knowing where we have performance gaps with our shoppers helps us focus on what to improve.

Path to Purchase

  • How planned is our category?
  • How do shoppers make their decisions?
  • What influences them and when?
  • What is the true impact of promotions?

We spend a fortune on shopper marketing and promotion, these crucial facts help us fine tune this spend to get better return on investment.

Private Label

  • What is shopper demand for and response to PL in this category?

deeper shopper insights
deeper shopper insights

DEEPER SHOPPER INSIGHTS

Digging below the surface

Power comes from understanding different shoppers. Shopper Intelligence gets to issues other data sources simply cannot, for example:

Learn More About Our Insights

Learn More About
Our Insights

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What exactly do we measure?

Why do I need any more data?

How do we differ from other Data sources?

Interested?

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© 2025 Shopper Intelligence | Stone Hut Designs