2025 U.S. Shopper Satisfaction Report.

The Monthly Focus: Healthcare

The healthcare category is undergoing a shift as consumers take a more proactive approach to health management, with younger generations favoring local pharmacies and convenience stores over traditional physicians. This report explores the rise of planned purchases, the importance of immediate-use missions, and the role of healthcare in driving shopper loyalty. Retailers have an opportunity to improve satisfaction by focusing on proactive healthcare solutions like vitamins and stress relief products.

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